Appointments

All our consultations for doctors and nurses are by appointment only. We endeavour to provide you with the choice of booking an appointment most appropriate to your needs.

When you need to see a doctor during weekdays, please phone the surgery as early in the day as possible and you will be given an appointment to attend within 24 hours. Please note: for more than 70% of our GP consultations we have allowed a generous 15 minutes' allocation. The remainder are the more standard 10 minute appointments. Nurse appointments can be booked in multiples of 15 minutes to create longer appointments if required.

On-line Appointments

To register for online booking of appointments you must first register your details with the surgery.  Please ask for the on-line registration form at reception.  You will also need to provide identification, preferably photo ID (e.g. driving licence or passport).  When you have done this you will then be provided with details of how to set up your account.

Your personal details are protected using the highest standards of internet security, although it is your responsibility to keep your log-in details safe.

Using this new internet service you will be able to book an appointment online.  You will get confirmation back immediately so there will be no need to re-confirm by telephone.  Just please arrive promptly on the day.  You can also view any appointments that you have already made or cancel an existing appointment if necessary.

If you have any further enquiries please ask at reception.

MHOL Patient FAQ's

http://www.myhealthonline-inps.wales.nhs.uk

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Advice

If you require telephone advice from either a doctor or practice nurse, please give as much information as possible to the receptionist and your call will be returned. However, if you do have a genuine emergency please tell the medical receptionists who will transfer you to a doctor.