If you feel that your medical condition requires attention immediately, please contact the Practice as early in the day as possible (ideally before 10am). Our reception team will need to ask you some basic questions about your health and the nature of the urgent problem in order to ensure that you get the care you need in the most appropriate and convenient way. All of the reception team have been trained to ask such questions, and any information you provide will be treated with the utmost confidence.

If you have a medical emergency, a critical or life threatening problem, please call 999. Here are some examples of an emergency:

• Unconsciousness
• Difficulty in breathing
• A suspected heart attack
• Heavy blood loss
• Serious injury
• Severe burns
• Signs of a stroke

If you have a new medical problem that does not require immediate attention please contact the Practice to arrange an appointment with the doctor or nurse practitioner of your choice in one of our longer pre-booked appointments.

These appointments allow you more time to discuss your medical problem and can be booked at a time and day to suit you. You can also book in with the clinician who is most appropriate for your condition.

Appointments can be booked up to six weeks in advance.